- Features
More Than Software.
Your Growth Partner in Scale.
More Than Software.
Your Growth Partner in Scale.
From first setup to global expansion, Trackdesk’s experts ensure your affiliate programs run faster, smoother, and with zero operational risk.
From first setup to global expansion, Trackdesk’s experts ensure your affiliate programs run faster, smoother, and with zero operational risk.
Seamless Setup. Ongoing Success.
Seamless Setup. Ongoing Success.
Whether you’re just getting started or managing a large affiliate program, our tailored onboarding and support options ensure you hit the ground running and scale faster.
Faster, Flawless Onboarding
Faster, Flawless Onboarding
Get your account fully set up in record time. Our experts guide you step by step, aligning Trackdesk to your business goals from day one.
Technical Setup, Solved
Technical Setup, Solved
Leave complex tracking setups and custom configurations to our senior technical team. No request is too advanced – we make it happen.
Dedicated Success Partner
Dedicated Success Partner
Your personal Customer Success Manager helps maximize your affiliate revenue, available via email, chat, or call, on your schedule.
Team Training & Enablement
Team Training & Enablement
Equip your team with the skills to fully leverage Trackdesk. Tailored sessions ensure your team hits the ground running and drives growth faster.
Setup Assistance Get set up on your own with basic resources, get a helpful guide to assist you in the process, or consult with our expert development team for simple setup. | Custom | ||
Onboarding Manager Get guided platform walkthroughs and strategy sessions for your partnership program. | |||
Senior Technical Specialist Receive expert technical support for seamless platform integration. | |||
Dedicated Account Manager Access our Customer Success team for personalized support and guidance. | |||
Product Training Get through the onboarding process at your own pace or ongoing training sessions to onboard new members of your team. | On-demand | ||
Migration Assistance Migrate your data independently with no support from our dev team, get a step-by-step checklist for you to follow on your own for a smooth migration or benefit from professional help from our skilled tech team for a hussle-free migration. | Custom Step-by-Step Guide For details on migration assistance options available to Business plan customers, contact our sales team. | Fully Managed | Fully Managed |
AI Chat Get instant answers through AI-powered support, available 24/7. | |||
Live Chat & Email Reach our support team via live chat or email for quick assistance. | |||
Video Calls Schedule video sessions for in-depth walkthroughs or support. | |||
Slack A private Slack channel connects your team with Trackdesk for real-time, conversational collaboration. | |||
Custom Channels Add Telegram, WhatsApp, Discord, or other preferred communication channels upon agreement with our team. | |||
Priority | 2nd Level | 1st Level | Custom |
Average Response Time | 3h | 1h | Custom |
Response Window Our team is available Monday to Friday, 9:30–18:00 CET, excluding public holidays. | Business Day | Business Day | 24/7 |
SLA | 24 h | 24 h | Custom |
Business $329/mo | Enterprise $499/mo | Enterprise PLUS $1,199/mo |
Setup Assistance Get set up on your own with basic resources, get a helpful guide to assist you in the process, or consult with our expert development team for simple setup. | ||
Custom | ||
Onboarding Manager Get guided platform walkthroughs and strategy sessions for your partnership program. | ||
Senior Technical Specialist Receive expert technical support for seamless platform integration. | ||
Dedicated Account Manager Access our Customer Success team for personalized support and guidance. | ||
Product Training Get through the onboarding process at your own pace or ongoing training sessions to onboard new members of your team. | ||
On-demand | ||
Migration Assistance Migrate your data independently with no support from our dev team, get a step-by-step checklist for you to follow on your own for a smooth migration or benefit from professional help from our skilled tech team for a hussle-free migration. | ||
Custom Step-by-Step Guide For details on migration assistance options available to Business plan customers, contact our sales team. | Fully Managed | Fully Managed |
AI Chat Get instant answers through AI-powered support, available 24/7. | ||
Live Chat & Email Reach our support team via live chat or email for quick assistance. | ||
Video Calls Schedule video sessions for in-depth walkthroughs or support. | ||
Slack A private Slack channel connects your team with Trackdesk for real-time, conversational collaboration. | ||
Custom Channels Add Telegram, WhatsApp, Discord, or other preferred communication channels upon agreement with our team. | ||
Priority | ||
2nd Level | 1st Level | Custom |
Average Response Time | ||
3h | 1h | Custom |
Response Window Our team is available Monday to Friday, 9:30–18:00 CET, excluding public holidays. | ||
Business Day | Business Day | 24/7 |
SLA | ||
24 h | 24 h | Custom |
Where Expertise Meets Customer Care
Where Expertise Meets Customer Care
"We don’t measure success by closed tickets—we measure it by how fast our customers grow. From onboarding to scaling, we’re here to guide every step."
"We take the time to understand your goals and adapt Trackdesk to your needs. Every program is unique, and we make sure yours has the tools to succeed."
"We turn complex technical requirements into simple, reliable setups. Whether it’s custom tracking or integrations, we make it easy to scale without limits."
"We believe great support means you never feel alone. From quick answers to deep guidance, we’re here to keep your affiliate program running smoothly."
"We make Trackdesk easy to use and enjoyable to grow with. Our goal is to give you confidence that your program is always in expert hands."
Self-Service Resources for Every Step of Growth
Self-Service Resources for Every Step of Growth
Extensive Knowledge Base
Extensive Knowledge Base
Your go-to hub for instant answers, product guides, and troubleshooting — available 24/7.
Academy for Beginners
Academy for Beginners
Step-by-step lessons to get your program running smoothly, even if you’re brand new to affiliate marketing.
Pre-Recorded Demo Library
Pre-Recorded Demo Library
A full product walkthrough, on demand. See Trackdesk in action whenever it suits your schedule.
Join the Smart Companies
Already Using Trackdesk
Join the Smart Companies
Already Using Trackdesk
More Ways We Support Your Success
More Ways We Support Your Success
We’ll take care of your migration, protect your data, and connect you with new growth opportunities. Explore real stories, proven strategies, and tools to scale smarter.
Effortless Integration, Endless Possibilities
Effortless Integration, Endless Possibilities
From traffic sources to billing systems, connent every part of your affiliate ecosystem in minutes - and keep everything running smoothly.
Frequently Asked Questions
Premium Support includes quicker responses, improved service level agreements (SLA), and additional communication options. You'll receive step-by-step guided implementation assistance for efficient tracking setup, including support from our senior technical experts for advanced integrations. Moreover, experience personalized onboarding and product training to maximize the value from Trackdesk, enhance team alignment, and accelerate your partnership revenue stream growth.